Tech News Beats

Recently I was working with a dell V313W wireless printer and was unable to print. This was little unique as after following the normal printer troubleshooting steps it was not working. Uninstalled and re-installed the printer using wireless connection through Linksys router. Did ipconfig and found ipv4 address and default gateway (router) address. Checked the router using 192.168.1.1 and found the attached devices – laptop and printers with their IP addresses. Also, able to ping the printer IP. But still unable to print.

Removed the printer from “devices and printer” manually and added back manually. Before the printer port was not detected but now it was showing. Then we made an exception in McAfee firewall by adding the printer IP. Then restarted the printer and the computer, was able to print.

Little later was not able to print from websites. Found there is another antivirus software and some free security related software which are typically junk. Removed them all. Found that the printer has gone offline. Turned it online and restarted system and printer.

Tried printing from notepad and website, was able to print. So now we know that printer connection can be blocked by antivirus. So even after normal printer troubleshooting, if you are unable to print and you have anti virus software, you can follow the above steps.

what will you do if do when you are trying to print web page from internet using your browser and it is only printing HTML source codes?

This issues seems to happen more with HP printers but yesterday I have encountered one such issue with Epson printer as well. Lets check how we will go ahead to resolve this.

1. If you are using IE or any other browser reset it and check if it works.

2. Do not do unnecessary prints, check by going to the print preview.

3. If you are using IE, check by going to the registry under HKEY_Local_Machine – Software – Classes, if two files .htm and .html are there. If not create them.

4. It can also happen due to Shdocvw.dll file getting corrupted. We should register the file Shdocvw.dll, by going to Start- run and type regsvr32 Shdocvw.dll

5. Check the settings on your printer and try by changing the printer the default.

6. Finally as a quick fix you can also download another browser like Mozilla Firefox or Google Chrome and install it which should give you a quick work around.